Hydi - Frequently Asked Questions

What about privacy? Is it safe to use Hydi while connected to the internet?

Your privacy means a lot to us which is why all data communications come with back-to-back encryption. No user data such as address or location info is saved within our data logs after shipment has been made.
Is Hydi Noisy?

No, one of our primary design goals was to keep Hydi whisper-quiet. We worked hard to get rid of the traditional air stones and air pumps, and our chiller is extremely quiet for the quietest hydroponic set-up available.
How long is the product warranty?

Hydi comes with a 1-year warranty that covers manufacturing defects. The pH probe has a 90-day warranty as it is a ‘consumable’ product.
Will Hydi fit in my room?

Hydi's dimentions are: Width - 29,5" or 75cm Height - 15" or 39cm Depth - 19.5" or 51cm It is recommended to keep an extra 5 inches(13cm) of space around Hydi to operate correctly.
What happens if I require replacement parts?

When we got to designing Hydi, reliability was one of our primary concerns. Plants are living things and we wanted to guarantee they stay that way which is why we designed Hydi so that each part is easily replaceable. Let us know what you need and we‘ll ship the parts to your house ASAP.
Can Hydi work without internet connection?

Yes, Hydi continues to work even without the internet, but you can only control and manage it when it is connected to the internet.
What happens if i have an electrical blackout?

Hydi will automatically turn on and resume working with the calendar and settings you specified when electricity returns. Hydi comes with 10 gallons (40 liters) capacity meaning young plants can survive up to a week without power and more mature plants can survive approximately 3 days without power.
What does Hydi automate?

Basically. Everything, But not the human touch. Hydi will: *Check and correct PH levels *Dose your plants with nutrients according to tailored recipes *Automatically drain & refill Hydi when needed *Automatically Top off Hydi when required *Keep the water at the right temperature *Add oxygen when required *Control your lights
Do you ship internationally?

We currently only ship to the US and Canada. For all other destinations please contact us at Hello@hydi.io
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